PCFO Help Desk

    How to Use Google Authenticator to Log into Rippling

    Brief Description:   This procedure outlines how to set up and use Google Authenticator instead of Twilio Authy when logging into Rippling. It ensures secure and consistent two-factor authentication for all users.

    Purpose:  To provide team members with a secure method to access Rippling using Google Authenticator, reducing login issues and maintaining compliance with company security protocols.

    Scope:
    Trigger:     When you need to log into Rippling or replace Twilio Authy with Google Authenticator.
    End Point: Google Authenticator is successfully linked to the Rippling account, and the recovery setup key is securely saved.

    Tools used: 
    Google Authenticator app: Download for iPhone | Download for Android 
    Rippling: rippling.com 

    Measurement of Success:
    • User successfully logs into Rippling using Google Authenticator.
    • Recovery setup key is downloaded and securely stored.
    • No login delays or support tickets related to authentication setup.
    1. 1

      Download Google Authenticator

       1. Open the App Store (iPhone) or Google Play Store (Android) Download for iPhone | Download for Android  
       2. Search for “Google Authenticator.”
       3. Tap Download or Get to install the app. 
    2. 2

      Set Up Google Authenticator

       1. Open the Google Authenticator app.
       2. Tap Get Started.
       3. Select “Use Authenticator Without an Account.”
       4. Tap “Add a Code.”
       5. Select “Scan a QR Code.”
       6. Tap Allow when prompted to give the app access to your camera. 
    3. 3

      Begin Rippling Login

       1. Go to rippling.com on your computer or mobile browser.
       2. Enter your email address and password.
       3. You’ll reach a page that says “Set Up Twilio Authy for Rippling.”
       4. Do NOT add Twilio Authy—instead, open Google Authenticator app. 
    4. 4

      Scan the Rippling QR Code

       1. Use your Google Authenticator app to scan the QR code shown on the Rippling setup page.
       2. Once scanned, Rippling will be added to your Google Authenticator app. 
    5. 5

      Enter the Authenticator Code

       1. In the Google Authenticator app, you’ll now see a 6-digit code under the “Rippling” entry.
       2. Return to the Rippling setup screen and enter that 6-digit code.
       3. Click Continue or Verify. 
    6. 6

      Save Your Recovery Setup Key

       1. Rippling will now show you a Recovery Setup Key.
       2. Download it and save it in a secure location (e.g., password manager or encrypted file).



      You’re all set! From now on, you’ll use Google Authenticator to generate your 6-digit code every time you log in to Rippling 
    If you still have a question, we’re here to help. Contact us